Jarrah Scotia Moulding 28 x 5400

Franz building supplies will accept goods back into stock under specific conditions. goods must be in a re-sellable condition, as determined by the company, and must have been delivered or collected within the last 30 days.

returns due to over-ordering, a change of mind, or an error made by the customer will incur a restocking fee. however, if an error was made by franz building supplies in the supply of goods, no restocking fee will apply. credits for returned goods will only be processed once the items have been inspected and confirmed to be in a re-sellable condition.

for items held in stock by franz building supplies, a restocking fee of 15% of the customer’s invoice value will apply, up to a maximum of $250 plus gst. if collection of the goods from the customer’s site is required, additional pickup fees will apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for items not held in stock, returns will only be accepted if the goods can be returned to the supplier. customers must arrange this return with the supplier prior to returning the goods to franz building supplies' warehouse. a minimum restocking fee of 15% of the customer’s invoice value will apply, and if the supplier charges a higher restocking fee, that charge will be passed on to the customer. there is no maximum restocking fee for non-stock items, as supplier charges may vary. pickup fees for non-stock items will also apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for any returns or requests that fall outside these guidelines, customers are advised to contact the sales team at franz building supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.

Yes, our on-site workshop can custom-run mouldings, weatherboards, and standard doors to suit specific design needs. we also offer bespoke joinery through our sister company, abbott'solutely timber joinery.

Yes — our team can help you select hardware that suits your project’s style, function and technical requirements. Whether you’re replacing existing fittings or starting from scratch, we’re here to assist.

At franz building supplies, we are committed to providing quality products and ensuring the safe delivery of all orders. to ensure a smooth and transparent process, we have outlined the following guidelines regarding the handling of damaged goods:

proof of delivery
once a delivery is complete, our driver will take a photograph of the goods as proof of delivery. this photo will serve as documentation that the goods were delivered in good condition at the time of delivery.

reporting damaged goods
if you discover that any goods are damaged upon delivery, you must notify us immediately. claims regarding damaged goods must be reported within 24 hours of delivery to ensure a prompt resolution. additionally, we require that you provide evidence that the damage occurred during transit and that franz building supplies is at fault. please note that this does not guarantee a refund or replacement.

responsibility for damage after delivery
if goods are damaged or stolen after the delivery is completed, franz building supplies is not responsible for any losses. our liability for goods ceases once the delivery is made, and the driver has captured proof of delivery.

replacement of damaged goods
if goods are found to be damaged due to factors beyond our control (e.g., handling by the customer, theft, or third-party damage), we are unable to provide a refund or replacement at no charge. if replacement goods are required, these will be charged to the customer at the full price.

we recommend inspecting all items at the time of delivery and immediately notifying our team of any discrepancies or damages so that we can address the situation as quickly as possible.

for any further questions or to report damaged goods, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au.