Frequently asked questions

Customers are welcome to collect their orders from our premises, conveniently located at Franz Building Supplies, c2/174 Barrington Street, Bibra Lake wA 6163. Our collection hours are monday to thursday from 7:00 am to 4:30 pm and friday from 7:00 am to 4:00 pm. we are closed on saturdays and sundays.

to streamline your collection experience, we encourage you to contact us in advance at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. confirming your order and ensuring your vehicle is suitable for transporting your items helps ensure a smooth process.
transportation safety

at franz building supplies, safety is a priority. goods will only be released if the customer has a vehicle capable of securing the load safely and legally. western australian law strictly prohibits the transport of unsecured loads to ensure public road safety, and we adhere to these regulations by refusing the release of goods intended for unsafe transport.

to assist customers, here are key guidelines:

• for cars (sedans or suvs), loads must not extend more than 1.2 meters beyond the front or rear of the vehicle and cannot exceed 150 millimeters past the sides. roof load limits are typically around 50 kg, including the weight of roof racks.
• for utes, rear loads must not extend more than 1.2 meters beyond the tray without a visible flag or marker. roof racks on utes can generally support up to 100 kg, provided the load is evenly distributed.

it is essential that all loads are securely fastened to prevent shifting during transit. both overloading and uneven distribution can compromise safety and are strictly prohibited under western australian regulations.
need assistance?

if you have any questions or need assistance with collections or deliveries, our team is here to help. please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au, and we will be happy to assist.

Franz building supplies provides delivery services to the perth metro area, covering regions from secret harbour to butler. for areas outside of this catchment area, delivery fees are available upon request. our team has access to real-time updates on scheduled deliveries, allowing us to assist with any changes or inquiries you may have.

to arrange a delivery, please contact us by phone at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. we will coordinate with you to schedule a delivery at a time that suits your needs.

delivery fees
our current delivery fees are as follows:

$150.00 + gst for orders requiring a hiab unload (typically for larger orders).
$80.00 + gst for orders that can be hand unloaded (such as skirting, mouldings, doors, hardware, or small timber orders).

access for delivery
to ensure successful delivery, customers must ensure our driver has access to the delivery location. our driver will call when they arrive at the scheduled delivery address. if there is no access for delivery and the goods cannot be delivered, the delivery fee will still apply. the goods will then be returned to our premises. the customer will have the option to pay for a redelivery or arrange their own collection from our location.

changes to delivery schedule
to maintain smooth operations, we request that any changes or cancellations to your delivery be communicated to us at least 24 hours before the scheduled time. this helps us adjust our schedules and provide optimal service.

if you have any questions or need further assistance, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. we are here to ensure a smooth and efficient delivery experience.

If you have any questions or need further assistance with your collection or delivery, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. our team is happy to assist and ensure a seamless experience.

You can collect your order from our premises at franz building supplies, located at c2/174 barrington street, bibra lake wa 6163. our collection hours are monday to thursday from 7:00 am to 4:30 pm and friday from 7:00 am to 4:00 pm. we are closed on saturdays and sundays.

To arrange a collection, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. we recommend confirming your order and ensuring your vehicle is suitable for transporting your items before arriving to ensure a smooth process.

Franz building supplies will accept goods back into stock under specific conditions. goods must be in a re-sellable condition, as determined by the company, and must have been delivered or collected within the last 30 days.

returns due to over-ordering, a change of mind, or an error made by the customer will incur a restocking fee. however, if an error was made by franz building supplies in the supply of goods, no restocking fee will apply. credits for returned goods will only be processed once the items have been inspected and confirmed to be in a re-sellable condition.

for items held in stock by franz building supplies, a restocking fee of 15% of the customer’s invoice value will apply, up to a maximum of $250 plus gst. if collection of the goods from the customer’s site is required, additional pickup fees will apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for items not held in stock, returns will only be accepted if the goods can be returned to the supplier. customers must arrange this return with the supplier prior to returning the goods to franz building supplies' warehouse. a minimum restocking fee of 15% of the customer’s invoice value will apply, and if the supplier charges a higher restocking fee, that charge will be passed on to the customer. there is no maximum restocking fee for non-stock items, as supplier charges may vary. pickup fees for non-stock items will also apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for any returns or requests that fall outside these guidelines, customers are advised to contact the sales team at franz building supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.