Siros

Franz building supplies will accept goods back into stock under specific conditions. goods must be in a re-sellable condition, as determined by the company, and must have been delivered or collected within the last 30 days.

returns due to over-ordering, a change of mind, or an error made by the customer will incur a restocking fee. however, if an error was made by franz building supplies in the supply of goods, no restocking fee will apply. credits for returned goods will only be processed once the items have been inspected and confirmed to be in a re-sellable condition.

for items held in stock by franz building supplies, a restocking fee of 15% of the customer’s invoice value will apply, up to a maximum of $250 plus gst. if collection of the goods from the customer’s site is required, additional pickup fees will apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for items not held in stock, returns will only be accepted if the goods can be returned to the supplier. customers must arrange this return with the supplier prior to returning the goods to franz building supplies' warehouse. a minimum restocking fee of 15% of the customer’s invoice value will apply, and if the supplier charges a higher restocking fee, that charge will be passed on to the customer. there is no maximum restocking fee for non-stock items, as supplier charges may vary. pickup fees for non-stock items will also apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for any returns or requests that fall outside these guidelines, customers are advised to contact the sales team at franz building supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.

Test FAQ Description

Yes, Eva-Last strongly recommends using their Hulk fasteners, which are specifically engineered for composite decking. These fasteners are designed to provide maximum hold without damaging the boards, thanks to their self-drilling capabilities and advanced thread design. Hulk fasteners are made from durable materials like 304-grade stainless steel, offering excellent resistance to corrosion, especially in coastal or humid environments.
Additionally, they are available in a range of colours to match the decking, ensuring a seamless and polished finish. Using these recommended fasteners not only ensures a professional installation but also maintains your deck’s warranty.

No, the Ultrashield® coating eliminates the need for sealing or staining, ensuring a low-maintenance surface resistant to fading, staining, and scratches.