Apex Plus

At franz building supplies, we are committed to providing quality products and ensuring the safe delivery of all orders. to ensure a smooth and transparent process, we have outlined the following guidelines regarding the handling of damaged goods:

proof of delivery
once a delivery is complete, our driver will take a photograph of the goods as proof of delivery. this photo will serve as documentation that the goods were delivered in good condition at the time of delivery.

reporting damaged goods
if you discover that any goods are damaged upon delivery, you must notify us immediately. claims regarding damaged goods must be reported within 24 hours of delivery to ensure a prompt resolution. additionally, we require that you provide evidence that the damage occurred during transit and that franz building supplies is at fault. please note that this does not guarantee a refund or replacement.

responsibility for damage after delivery
if goods are damaged or stolen after the delivery is completed, franz building supplies is not responsible for any losses. our liability for goods ceases once the delivery is made, and the driver has captured proof of delivery.

replacement of damaged goods
if goods are found to be damaged due to factors beyond our control (e.g., handling by the customer, theft, or third-party damage), we are unable to provide a refund or replacement at no charge. if replacement goods are required, these will be charged to the customer at the full price.

we recommend inspecting all items at the time of delivery and immediately notifying our team of any discrepancies or damages so that we can address the situation as quickly as possible.

for any further questions or to report damaged goods, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au.

While Trex composite decking is scratch-resistant, it is not scratch-proof. Heavy furniture or sharp objects can cause scratches. Trex 's surface is designed to withstand normal wear, but it's advisable to avoid dragging furniture or sharp items across it.

Timber decks can become slippery when wet or covered in moss or algae. Regular cleaning with Cutek Quickclean and applying anti-slip coatings can improve safety, especially in high-traffic or poolside areas.

We stock a wide range of premium decking timbers, including Jarrah, Blackbutt, Spotted Gum, Fijian Mahogany, Merbau, and Pine, catering to both residential and commercial projects.

Yes, we provide cutting services to help you get materials prepared to your exact specifications. contact us for details on this service.