Australian Hardwood Timbers

Franz building supplies will accept goods back into stock under specific conditions. goods must be in a re-sellable condition, as determined by the company, and must have been delivered or collected within the last 30 days.

returns due to over-ordering, a change of mind, or an error made by the customer will incur a restocking fee. however, if an error was made by franz building supplies in the supply of goods, no restocking fee will apply. credits for returned goods will only be processed once the items have been inspected and confirmed to be in a re-sellable condition.

for items held in stock by franz building supplies, a restocking fee of 15% of the customer’s invoice value will apply, up to a maximum of $250 plus gst. if collection of the goods from the customer’s site is required, additional pickup fees will apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for items not held in stock, returns will only be accepted if the goods can be returned to the supplier. customers must arrange this return with the supplier prior to returning the goods to franz building supplies' warehouse. a minimum restocking fee of 15% of the customer’s invoice value will apply, and if the supplier charges a higher restocking fee, that charge will be passed on to the customer. there is no maximum restocking fee for non-stock items, as supplier charges may vary. pickup fees for non-stock items will also apply: $80 plus gst for a hand load pickup or $150 plus gst for a hiab pickup.

for any returns or requests that fall outside these guidelines, customers are advised to contact the sales team at franz building supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.

Our experienced team is here to assist with more than just decking, cladding, and joinery. we provide expert advice across a wide range of building materials, including timber, hardware, fixings, and architectural elements. whether you’re working on a residential renovation, commercial build, or custom joinery, we’ll guide you in choosing the best products for your specific requirements. from design concept to material selection, we aim to ensure your project runs smoothly and meets your expectations.