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Trading Policies

Franz Building Supplies Collections Policy

Customers are welcome to collect their orders from our premises, conveniently located at Franz Building Supplies, C2/174 Barrington Street, Bibra Lake WA 6163. Our collection hours are Monday to Thursday from 7:00 AM to 4:30 PM and Friday from 7:00 AM to 4:00 PM. We are closed on Saturdays and Sundays.

To streamline your collection experience, we encourage you to contact us in advance at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. Confirming your order and ensuring your vehicle is suitable for transporting your items helps ensure a smooth process.

Transportation Safety

At Franz Building Supplies, safety is a priority. Goods will only be released if the customer has a vehicle capable of securing the load safely and legally. Western Australian law strictly prohibits the transport of unsecured loads to ensure public road safety, and we adhere to these regulations by refusing the release of goods intended for unsafe transport.

To assist customers, here are key guidelines

For cars (sedans or SUVs), loads must not extend more than 1.2 meters beyond the front or rear of the vehicle and cannot exceed 150 millimetres past the sides. Roof load limits are typically around 50 kg, including the weight of roof racks. For Utes, rear loads must not extend more than 1.2 meters beyond the tray without a visible flag or marker. Roof racks on Utes can generally support up to 100 kg, provided the load is evenly distributed. It is essential that all loads are securely fastened to prevent shifting during transit. Both overloading and uneven distribution can compromise safety and are strictly prohibited under Western Australian regulations.

Need Assistance? If you have any questions or need assistance with collections or deliveries, our team is here to help. Please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au, and we will be happy to assist

Franz Building Supplies Damaged Goods Policy

At Franz Building Supplies, we are committed to providing quality products and ensuring the safe delivery of all orders. To ensure a smooth and transparent process, we have outlined the following guidelines regarding the handling of damaged goods:

Proof of Delivery

Once a delivery is complete, our driver will take a photograph of the goods as proof of delivery. This photo will serve as documentation that the goods were delivered in good condition at the time of delivery.

Reporting Damaged Goods

If you discover that any goods are damaged upon delivery, you must notify us immediately. Claims regarding damaged goods must be reported within 24 hours of delivery to ensure a prompt resolution. Additionally, we require that you provide evidence that the damage occurred during transit and that Franz Building Supplies is at fault. Please note that this does not guarantee a refund or replacement.

Responsibility for Damage After Delivery

If goods are damaged or stolen after the delivery is completed, Franz Building Supplies is not responsible for any losses. Our liability for goods ceases once the delivery is made, and the driver has captured proof of delivery. Replacement of Damaged Goods: If goods are found to be damaged due to factors beyond our control (e.g., handling by the customer, theft, or third-party damage), we are unable to provide a refund or replacement at no charge. If replacement goods are required, these will be charged to the customer at the full price.

We recommend inspecting all items at the time of delivery and immediately notifying our team of any discrepancies or damages so that we can address the situation as quickly as possible. Contact Us: For any further questions or to report damaged goods, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au

Franz Building Supplies Delivery Policy

How are deliveries arranged?

Deliveries are available for the Perth metro area, covering regions from Secret Harbour to Butler.
For deliveries outside of this area, delivery fees are available upon request. To arrange a delivery,
please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au, and we will
coordinate a suitable delivery time.

What are the delivery fees

Our delivery fees will be advised at time of order.

What happens if there is no access for delivery

For a successful delivery, please ensure our driver has access to the delivery location. Our driver will call upon arrival. If access is not available and goods cannot be delivered, the delivery fee will still apply. The goods will be returned to our premises, and you can either pay for a redelivery or arrange your own collection.

How to change or cancel my delivery

To maintain smooth operations, we request that any changes or cancellations to your delivery be communicated to us at least 24 hours before the scheduled time. This ensures that we can adjust our schedules and provide the best service possible.

Who to contact for questions or assistance

If you have any questions or need further assistance with your collection or delivery, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. Our team is happy to assist and ensure a seamless experience

Returns Policy

Returns Policy
Franz Building Supplies take pride in supplying quality products and providing efficient, reliable service. Under Australian Consumer Law, we will always accept returns and provide a remedy (refund, repair, or replacement) when goods are:

  • Faulty or defective
  • Not as described
  • Not fit for purpose

Change of Mind / Overordered Items
If a return for change of mind or overordering is requested, acceptance is entirely at our discretion and subject to the following conditions:

  • Goods must be returned within 14 days of delivery or collection
  • Returns are only accepted if approved before goods are returned to us
  • Items must be in as-new, re-saleable condition (as assessed by us on inspection)

Restocking and handling fees apply to all approved returns:
For stocked items:

  • 15% restocking fee (capped at $250 + GST)
  • Collection fees apply if pickup from site is needed:
  • $80 + GST for hand load pickups
  • $150 + GST for Hiab truck pickups

For non-stocked / special-order items:

  • Returns only accepted if our supplier allows us to return the goods (this must be confirmed before the goods come back to us)
  • Minimum 15% restocking fee, with no maximum (actual fee will depend on what our supplier charges us)
  • Collection fees as per stocked items (above)

Important Notes:

  • All credits are processed only after goods have been inspected and accepted as re-saleable
  • Any return outside of these terms must be approved by senior management prior to confirmation

If we have made an error with your order, restocking and pickup fees do not apply.

For any returns or requests, customers are advised to contact the sales team at Franz Building Supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.